Return and Exchange Policy
For products purchased from Play Hard Hong Kong, you can contact customer service to request an exchange within 7 days of purchase, provided that the product is brand new, unused, unwashed, and accompanied by the original receipt. The product packaging must be intact.
Play Hard Hong Kong does not offer returns for products that are in good condition, including:
Any product not purchased from Play Hard Hong Kong.
Any exchanges made more than 7 days from the date of recei
Any product that has been used.
Any product that has been unsealed, missing tags, damaged, or missing parts.
Free gifts and redeemed products.
Any underwear and socks.
Required Information:
Contact information: Name, phone number, email, and home address, along with the original purchase receipt.
If the purchase receipt is missing, please provide:
Purchase date
Membership phone number
Order number
Reason for exchange
In special circumstances, we may request product photos to inspect the product's condition.
Once you receive the confirmation email from Play Hard Hong Kong regarding the return, please use a carrier that provides tracking and insurance to return the product to the address specified in the email.
If the exchanged product was purchased together with other promotional items (e.g., free gifts or redeemed products), the value of the promotional items may be deducted from the value of the exchanged product.
Play Hard Hong Kong reserves all rights to make the final decision on the return and exchange policy.
The contents of the return and exchange policy are subject to change without prior notice.
Warranty Policy
Any product purchased from Play Hard Hong Kong that has a manufacturing defect in materials or workmanship can be returned within 7 days of purchase.
All outdoor products are produced with environmentally friendly standards; any damage (such as improper use, improper cleaning, rips, tears, UV degradation, misuse, or negligence) is not covered under the warranty policy. Repair fees may be charged for such cases. Please refer to the Repair Policy for further details.
Required Information:
Contact information: Name, phone number, email, and address, along with the purchase receipt.
If the purchase receipt is missing, please provide:
Purchase date
Membership phone number
Purchase price
Reason for return
In special circumstances, we may request product photos to inspect the product's condition.
For additional information, Play Hard Hong Kong will contact you via WhatsApp online text customer service at 6460-3067 or via email at service@aeonpeak.com.hk.
Play Hard Hong Kong reserves all rights to make the final decision on the warranty policy.
The contents of the warranty policy are subject to change without prior notice.
Repair Policy
Any damage (such as improper use, improper cleaning, rips, tears, UV degradation, misuse, or negligence) is not covered under our warranty policy. Repair fees may be charged for such circumstances.
All products returned for repair must be cleaned. Unclean items will not be accepted for inspection and repair.
Required Information:
Contact information: Name, phone number, email, and address, along with the purchase receipt.
If the purchase receipt is missing, please provide:
Purchase date
Membership phone number
Purchase price
Parts that need to be repaired.
In special circumstances, we may request product photos to inspect the product's condition.
Products not covered by the warranty policy may incur fees.
Any replacement components will not be returned.
You are advised to pick up the repaired product within 14 days from the date of contact. If not picked up within 2 weeks from the contact date, we will not be responsible for any damages or losses to the repaired product; items not picked up after 3 weeks will not be held for retention.
Play Hard Hong Kong reserves all rights to make the final decision on the repair policy.
The contents of the repair policy are subject to change without prior notice.
