Play Hard Hong Kong / Aeon Peak International HK Ltd.
After Service Policy
Return Policy
For products purchased from Play Hard Hong Kong, you have the option to exchange or return them at the store within 7 days of purchase, provided that the products are brand new, unused, and unwashed, and accompanied by the original receipt. The packaging of the products must be intact.
Play Hard Hong Kong do not accept returns of certain products, including:
Any product that is not purchased from Play Hard Hong Kong.
Any product that is returned more than 7 days counted from the date of product receipt.
Any product that has been used.
Any product that has been taken out of its original package, without hangtag, damaged or is missing parts.
Free gifts and redeemed goods.
Any underwear and socks.
Required information:Contact information: name, phone number, email & home address & original purchase receipt.
If purchase receipt is missing, please provide:
Date of purchase
Location of purchase
Purchase Price
Reason for the returning
Under special occasions, we may require you to provide product pictures for product condition inspection.
Upon receiving the confirmation email from Play Hard Hong Kong. regarding the returning, please return the product using a carrier that provides tracking services and insurance to the address we stated in the email.
In case of the returning product which was purchased along with other promotional items (e.g. free gifts or redeemed goods), the value of the promotional items may be deducted from the value of replaced product.
Play Hard Hong Kong reserves all rights of final decision upon the return policy.
The content of the return policy is subject to change without prior notice.
Warranty Policy
Any product purchased from Play Hard Hong Kong that has a manufacturing defect in its materials or workmanship is eligible for a return within 7 days from the date of purchase.
Any damages such as rips, tears, abrasion or UV degradation, misuse or negligence are not covered under the warranty policy. Repairing fees might be charged for such circumstance. Please refer to Repair Policy for further details.
Required information: Contact information: name, phone number, email & address, and purchase receipt
If purchase receipt is missing, please provide:
Date of purchase
Location of purchase
Purchase Price
Reason for the return
Under special occasions, we may require you to provide product pictures for product condition inspection.
Play Hard Hong Kong shall contact you by phone or email if any extra information is needed.
Play Hard Hong Kong reserves all rights of final decision upon the warranty policy.
The content of the warranty policy is subject to change without prior notice.
Repair Policy
Any damages such as rips, tears, abrasion or UV degradation, misuse or neglect are not covered under our warranty policy. Repairing fees might be charged for such circumstances.
All products returned for repairing must be cleaned. Any unclean items are not accepted for inspection and repair.
Required information: Contact information: name, phone number, email & address, and purchase receipt
If purchase receipt is missing, please provide:
Date of purchase
Location of purchase
Purchase Price
Parts that need to be repaired.
Under special occasions, we may require you to provide product pictures for product condition inspection.
Products that are not covered under warranty policy might be subject to a charge of fee.
Any components of replacement will not be returned.
You are advised to pick up the repaired product within 14 day from the date of contact. We have no liability for any damages and losses of the repaired product if you fail to pick up within 3 months from the date of contact.
Play Hard Hong Kong reserves all rights of final decision upon the repair policy.
The content of the repair policy is subject to change without prior notice.
