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2024 春夏季新品陸續上架,數量有限敬請把握!

商品如欲試穿,可至IG私訊或Whatsapp +852 6460-3067 詢問,可開放預約體驗

2024 春夏季新品陸續上架,數量有限敬請把握!

商品如欲試穿,可至IG私訊或Whatsapp +852 6460-3067 詢問,可開放預約體驗

2024 春夏季新品陸續上架,數量有限敬請把握!

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購物說明

運送服務
• 本店出貨時間為星期一至五,公眾假期及指定非工作日除外
• 星期一至五於下午1點前成功付款,將即日出貨,出貨後1-3日到貨
• 如需指定到貨日期/地點,請於下單前向本店聯繫。

退貨及維修服務
• 商品顏色或會因電腦螢幕設定差異會略有不同 , 一切以實物為準。
• 換貨/退回:在未使用、未清洗、包裝完整的情況下,可於購買後7日內換貨或退回。
• 內衣褲及攀岩器材考量衛生及安全問題不設退換。
• 維修:商品售出後如因使用損耗有維修需求,可與客服聯絡,維修費用須由買家負擔。
• 聯繫方式:service@aeonpeak.com.hk



Play Hard Hong Kong / Aeon Peak International HK Ltd.

After Service Policy


Return Policy

  1. For products purchased from Play Hard Hong Kong, you have the option to exchange or return them at the store within 7 days of purchase, provided that the products are brand new, unused, and unwashed, and accompanied by the original receipt. The packaging of the products must be intact.

  2. Play Hard Hong Kong do not accept returns of certain products, including:

  • Any product that is not purchased from Play Hard Hong Kong.

  • Any product that is returned more than 7 days counted from the date of product receipt.

  • Any product that has been used.

  • Any product that has been taken out of its original package, without hangtag, damaged or is missing parts.

  • Free gifts and redeemed goods.

  • Any underwear and socks.

  1. Required information:Contact information: name, phone number, email & home address & original purchase receipt.

If purchase receipt is missing, please provide:

  • Date of purchase

  • Location of purchase

  • Purchase Price

  • Reason for the returning

Under special occasions, we may require you to provide product pictures for product condition inspection.

  1. Upon receiving the confirmation email from Play Hard Hong Kong. regarding the returning, please return the product using a carrier that provides tracking services and insurance to the address we stated in the email.

  2. In case of the returning product which was purchased along with other promotional items (e.g. free gifts or redeemed goods), the value of the promotional items may be deducted from the value of replaced product.

  3. Play Hard Hong Kong reserves all rights of final decision upon the return policy.

  4. The content of the return policy is subject to change without prior notice.



Warranty Policy

  1. Any product purchased from Play Hard Hong Kong that has a manufacturing defect in its materials or workmanship is eligible for a return within 7 days from the date of purchase.

  2. Any damages such as rips, tears, abrasion or UV degradation, misuse or negligence are not covered under the warranty policy. Repairing fees might be charged for such circumstance. Please refer to Repair Policy for further details.

  3. Required information: Contact information: name, phone number, email & address, and purchase receipt

If purchase receipt is missing, please provide:

  • Date of purchase

  • Location of purchase

  • Purchase Price

  • Reason for the return

Under special occasions, we may require you to provide product pictures for product condition inspection.

  1. Play Hard Hong Kong shall contact you by phone or email if any extra information is needed.

  2. Play Hard Hong Kong reserves all rights of final decision upon the warranty policy.

  3. The content of the warranty policy is subject to change without prior notice.



Repair Policy

  1. Any damages such as rips, tears, abrasion or UV degradation, misuse or neglect are not covered under our warranty policy. Repairing fees might be charged for such circumstances.

  2. All products returned for repairing must be cleaned. Any unclean items are not accepted for inspection and repair.

  3. Required information: Contact information: name, phone number, email & address, and purchase receipt

If purchase receipt is missing, please provide:

  • Date of purchase

  • Location of purchase

  • Purchase Price

  • Parts that need to be repaired.

Under special occasions, we may require you to provide product pictures for product condition inspection.

  1. Products that are not covered under warranty policy might be subject to a charge of fee.

  2. Any components of replacement will not be returned.

  3. You are advised to pick up the repaired product within 14 day from the date of contact. We have no liability for any damages and losses of the repaired product if you fail to pick up within 3 months from the date of contact.

  4. Play Hard Hong Kong reserves all rights of final decision upon the repair policy.

  5. The content of the repair policy is subject to change without prior notice.